Manager, Cloud Partner Operations

About Leapfrog

Leapfrog is on a mission to be a role model technology company. Since 2010, we have relentlessly worked on crafting better digital products with our team of superior engineers. We’re a full-stack company specializing in SaaS products and have served over 100 clients with our mastery of emerging technologies.

We’re thinkers and doers, creatives and coders, makers and builders— but most importantly, we are trusted partners with world-class engineers. Hundreds of companies in Boston, Seattle, Silicon Valley, and San Francisco choose us to gain speed, agility, quality, and stability, giving them an edge over their competitors.

About the Role

We are looking for a highly capable manager to provide the execution support for the AWS alliance program. This is an essential program administration role focused on establishing Leapfrog high-velocity, high-trust AWS partner. 

The core function of this role is to manage the systems, processes, and compliance necessary to keep our AWS partnership engine running smoothly. By taking ownership of these core operational aspects, this role enables the sales and delivery teams to prioritize their focus on clients and partners. 

Partnership and Compliance Management:

• Own the full opportunity registration lifecycle in the CRM — tracking, tagging, and maintaining data accuracy.

• Advise sales and account teams on the right AWS funding programs (MDF, MAP, Sandbox), ensuring submissions are compliant and optimized.

• Research, apply for, and manage Leapfrog's participation in AWS partner programs, staying current on program changes.

• Maintain CRM hygiene by documenting all partner interactions, deal statuses, and next steps consistently.

• Register and track deals through Leapfrog's marketplace processes end to end.

Operations and Process Improvement:

• Identify and implement process improvements and automation opportunities within the partnership lifecycle to enhance overall efficiency.

• Develop and maintain internal funding playbooks, checklists, and reference materials.

• Serve as the internal AWS program expert — answer questions and troubleshoot issues for sales, delivery, and leadership.

Reporting and Tracking:

• Deliver regular reporting on deal progress, partner engagement, and marketplace activity to Alliance leadership.

• Monitor Strategic Collaboration Agreement (SCA) against commitments and flag gaps proactively.

• Coordinate with account teams to ensure consumption is correctly attributed.

• Drive attainment of new AWS Competencies and Service Validations aligned to market trends and AWS incentive structures.

• Collect and prepare customer case studies that strengthen the partnership working closely with marketing and delivery teams.

• 1–3 years in sales operations, back-office administration, or a comparable role.

• Prior experience within the IT channel, distribution, cloud, or vendor ecosystem.

• Strong organizational skills and exceptional attention to detail; demonstrated ability to manage complex operational workflows and multiple moving parts without sacrificing accuracy.

• A strong work ethic and a dynamic, engaging personality.

• Familiarity with project management tools (e.g., Asana, Jira, or Monday.com) for tracking operational workflows.

Nice to Have

• Familiarity with the AWS Partner Network — APN structure, funding programs, or Marketplace processes.

• AWS certification (Cloud Practitioner or Solutions Architect).

🌞 Life at Leapfrog:

• Work with talented engineers and remarkable professionals in Nepal, the US, and Europe, building state-of-the-art digital health products.

• Have an amazing career growth plan with support from experienced mentors and unlimited learning opportunities.

• Be a part of an experienced team—apply the best industry practices, get mentored by experienced professionals, and be ready to mentor the new ones.

• Get exposure to clients who are leading entrepreneurs and startups from Silicon Valley.

• Your work will be at the cutting edge of healthcare innovation and make a difference in the lives of thousands of people worldwide.

• You will get the flexibility to work remotely or in the office— we value accountable freedom.

• Get growth opportunities, not just in your work. We organize various internal initiatives where you can be a part of a bigger learning community with webinars, knowledge-sharing sessions (KSS), and internal conferences.

• Be a part of a safe workplace where it’s okay to fail fast— get constructive feedback and grow as you move ahead.

• Receive recognition for your contributions and the positive impact you create. We always look for opportunities to celebrate our efforts, play games, and have fun together!

• You will have a lot of fun at Leapfrog— there’ll never be a dull day.

🎁 Benefits and perks:

We believe our people are our greatest strength. With perks and benefits, we intend to offer everything our people need to do their best while maintaining a healthy balance between work and personal life.

Daily Work Support

• 🏠 Hybrid work: Work from office or home, depending on our flexible roster

• 💻 Support for resources: Receive a monthly internet and laptop allowance, and request resources for convenient WFH.

• 📆 5-day workweek: Enjoy weekends off and return refreshed on Mondays.

• 🍔 Food: Access to healthy meals while on-site.

Professional Growth

• 📚 'Growth mindset' fund: Investment in your post-grad degree, learning opportunities, and career growth.

• 👶 Child scholarship: Scholarships for your child in selected schools.

• 📈 Bi-annual bonus: Get timely festival and company bonuses.

Work/Life Balance

• ✈️ Paid time-offs: Annual, sick, well-being, and bereavement leaves.

• 🍼 Maternity leave: 3 months of paid leave, 1 month of unpaid leave, and 90 days of reduced workload.

• 🐣 Paternity leave: 15 days of paid paternity leave and 30 days work from home option after that.

• 💊 Menstruation leave: 6 days of paid menstruation leave annually.

We take care of you

• 🌿 Your well-being: Company-funded counseling services from certified therapists as well as COVID care services.

• 💰 Retirement fund: Social security fund with health and accidental insurance.

• 💸 Bank loan for eligible employees: Access bank loans processing through our partner banks.

Celebrating your efforts

• 🎉 Engagement and Events: Team lunch/dinner, company outings, and festival celebrations with your favorite co-workers!

• 😎 Exposure: Visit and work in the States and build better client rapport.

• 💖 Recognition: In-house awards, appreciation platforms, and benefits at key tenure years.