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Junior IT Officer

On-site
  • Kathmandu, Bagmati, Nepal
IT

Job description

About Leapfrog

Leapfrog is on a mission to be a role model technology company. Since 2010, we have relentlessly worked on crafting better digital products with our team of superior engineers. We’re a full-stack company specializing in SaaS products and have served over 100 clients with our mastery of emerging technologies.

We’re thinkers and doers, creatives and coders, makers and builders— but most importantly, we are trusted partners with world-class engineers. Hundreds of companies in Boston, Seattle, Silicon Valley, and San Francisco choose us to gain speed, agility, quality, and stability, giving them an edge over their competitors.


About the role

As a Junior IT Officer, responsibilities involve supporting various activities, including Technical Support, Network Management, System Administration, Software Installation and Updates, Security Measures, and Documentation. This role requires administrative experience, strong communication, Technical Proficiency. Familiarity with communication principles is advantageous.

  • Provide basic technical support to end-users for issues related to computers, software, and peripherals.

  • Assist in troubleshooting and resolving user issues under the guidance of senior IT staff.

  • Document support interactions and resolutions.

  • Assist in the installation, configuration, and maintenance of hardware and software systems, including workstations, printers, and basic network components.

  • Assist in monitoring and maintaining computer systems and networks to ensure optimal performance.

Job requirements

  • Sound knowledge of computer hardware/software, internet security, privacy, networks, and operating systems.

  • Effective analytical and problem-solving skills.

  • Ability to work independently and as part of a team

  • Excellent verbal and written communication in the English language.


🌞 Life at Leapfrog:

  • Work with talented engineers and remarkable professionals in Nepal, the US, and Europe, building state-of-the-art digital health products.

  • Have an amazing career growth plan with support from experienced mentors and unlimited learning oportunities.

  • Be a part of an experienced team—apply the best industry practices, get mentored by experienced professionals, and be ready to mentor the new ones.

  • Get exposure to clients who are leading entrepreneurs and startups from Silicon Valley.

  • Your work will be at the cutting edge of healthcare innovation and make a difference in the lives of thousands of people worldwide.

  • Get growth opportunities, not just in your work. We organize various internal initiatives where you can be a part of a bigger learning community with webinars, knowledge-sharing sessions (KSS), and internal conferences.

  • Be a part of a safe workplace where it’s okay to fail fast— get constructive feedback and grow as you move ahead.

  • Receive recognition for your contributions and the positive impact you create. We always look for opportunities to celebrate our efforts, play games, and have fun together!

  • You will have a lot of fun at Leapfrog— there’ll never be a dull day.

🎁 Benefits and perks:

We believe our people are our greatest strength. With perks and benefits, we intend to offer everything our people need to do their best while maintaining a healthy balance between work and personal life.

Daily Work Support

  • 💻 Support for resources: Receive a monthly internet and laptop allowance, and request resources for convenient WFH.

  • 📆 5-day workweek: Enjoy weekends off and return refreshed on Mondays.

  • 🍔 Food: Access to healthy meals while on-site.

Professional Growth

  • 📚 'Growth mindset' fund: Investment in your post-grad degree, learning opportunities, and career growth.

  • 👶 Child scholarship: Scholarships for your child in selected schools.

  • 📈 Bi-annual bonus: Get timely festival and company bonuses.

  • 💸 Advance salary: Request salary in advance.

Work/Life Balance

  • ✈️ Paid time-offs: Annual, sick, compensation, and bereavement leaves.

  • 🍼 Maternity leave: 3 months of paid leave, 1 month of unpaid leave, and 90 days of reduced workload.

  • 🐣 Paternity leave: 11 days of paid paternity leave and reduced workload after.

  • 💊 Menstruation leave: 6 days of paid menstruation leave annually.

We take care of you

  • 🌿 Your well-being: Company-funded counseling services from certified therapists as well as COVID care services.

  • 💰 Retirement fund: Social security fund with health and accidental insurance.

Celebrating your efforts

  • 🎉 Engagement and Events: Team lunch/dinner, company outings, and festival celebrations with your favorite co-workers!

  • 😎 Exposure: Visit and work in the States and build better client rapport

  • 💖 Recognition: In-house awards, appreciation platforms, and 5th-anniversary gifts

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